Tuesday, August 4, 2009

Need cell phone service? CRICKET is NOT the way to go

Let me tell you a little story....

We were in the mall one day in Texas before we moved up here to Georgia and we saw the Cricket Wireless store. There were huge signs saying they were having a sale so we decided to check it out. We were very specific about what roads we'd be traveling to Georgia and where we'd be once we got here. The man in the store assured us that we would be covered the whole way. He even got out a map and showed us that we would be covered all the way up I10. His exact words were "I guarantee you'll have phone service the whole way". He lied.

We lost service when we crossed into Louisiana and didn't have a signal even one time until we got to Atlanta. We never left the course we told him we'd be driving. My children were on the road at the same time heading to Oklahoma and they were frantic because they couldn't get a hold of us. They didn't know if we'd been in an accident or something like that. Not to mention that I couldn't call them to make sure they were traveling safely. We had to stop at a pay phone so that I could check in. We paid $148 for the phones from Cricket just so I could stop at a pay phone and spend more money. Ridiculous.

Once we arrived in Atlanta and actually had a signal we called customer service and talked to a lady named Ann. She talked to her supervisor and they both agreed that they're representative at K Wireless in Katy Mills Mall in Katy, Texas did not tell us the truth. She was very understanding and told us because their services had been misrepresented that we would get a full refund. Sounds good, right? It's another lie.

They said to take the phones back to the store we purchased them from (which was no problem because we planned on traveling back to Texas to get the rest of our belongings) and that the man WOULD give us our money back. Tim arrived there this morning only to be told he would NOT get our money back. He was slightly mad. He DID act mad I'm sure. Who wouldn't after being guaranteed something, driving 900 miles and then being told no?

Not only did the man refuse to give our money back like we were told would happen, BUT Tim was kicked out of the store! How's that for customer service? That's a joke in itself. Cricket has no idea what customer service means. When you try to call them and speak to someone, all you get is a recording or told that you'll be on hold for a few minutes...which is about 45 minutes according to all my trying to contact a live human being since 8:00 this morning. After waiting that 45 minutes it disconnected me. I am not happy.

So my message to all of you in blogland is DO NOT USE CRICKET WIRELESS SERVICE. You may get lucky and not have any issues but from what I've learned since making the mistake of believing their salesman it's not worth it. They lie, lie, lie. They'll tell you what you want to hear just to get your money. And the service sucks as far as keeping a signal. Trust me on this. I'll happily use AT&T from now on.


Anonymous said...

Oh my gosh, that stinks.

We had Verizon for years and years and never had a problem and we just now switched to AT&T in order to get iphones and our first month we are having problems.

PS Thank you for stopping by my guest post at Amy's the other day!

Aayden and Aarons Mommy said...

Thanks for the heads up on that! sounds like a horrible company. I'll be sure to spread the word.

Aayden and Aarons Mommy said...

P.S. I had AT&T for years and never had a problem!! :)

Ruth said...

I hope they go out of business - or wise up.

I recommend - if you have the patience - writing the company. If nothing else, they usually give you a gift.

morrow said...

How aggravating! So sorry that happened to you.

Sheldon said...

OH my goodness, it aint that bad, I have Cricket since 2005, I have never had a problem, and I live in Chattanooga Tn. One bad apple trying to spoil the whole bunch theory here. It's like oh my I bought a chevy equinox and had a problem with my srs airbag, was told it would get fixed never did, so is Chevrolet such a horrible company because of my experience. I think not..Geesh

Anonymous said...

If you look at Cricket online, their map only shows service along the I35 corridor in Texas. Atleast that's how it was when I looked at them a year or so ago. Always do your own research when dealing with any company for a big purchase.

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